Rondeau Industries will provide prompt, efficient and reliable service to our clients.
We will answer/return all e-mails/telephone calls as soon as possible on the same day or the next working day. We encourage your feedback and we will respond promptly.
Custom made products have a turnaround time of 3 weeks. Other stock items will be posted next day. If you have any questions about a delivery time please contact Sue on 0411 869146.
Exchange and Return Policy
We design, manufacture and pack all our products ourselves and want you to love your purchase. If for some reason you are not completely satisfied with your purchase, it may be returned for a complete refund. Alternatively, we will gladly issue a store credit or exchange. Items must be returned in a saleable condition (ie. packaging in tact). Postage of returns is the responsibility of the customer.
NOTE: There is no return/exchange available on personalised items, except in the case of a faulty product, so please choose carefully. Also, if your name falls off the wall for any reason Rondeau Industries cannot be held liable and will not replace your name. Once you choose a product to hang your name with please follow the manufacturers instructions carefully.
To arrange a return, please contact Sue on 0411 869 146. Refunds will be processed following receipt of the returned goods.
We respect your privacy and hold your personal information confidentially. We will never pass your details on to another party.
All prices on the Rondeau Industries website are in Australian dollars.
Postage rates are calculated for Australia only. If you would like to post an item internationally please contact us for a quote.
Why we use Paypal
This was one of our most critical decisions. Ultimately we decided on PayPal as a payment solution for security. When you buy something online you have to give the vendor your credit card number. Because Rondeau Industries uses PayPal, we do not have possession of your credit card information. This simply means that one less vendor has your credit card information. You also don’t need to be a member to use Paypal. You can use your credit card or direct deposit. Just follow the instructions once you check out.
Visit Paypal to get more information.